Libertine Rewards Ts&CsUpdated 6 days ago
Last updated: 2 March 2025
1. GENERAL
a. Libertine Rewards is Libertine Parfumerie’s loyalty rewards program available to Libertine Parfumerie customers in Australia.
b. These Libertine Rewards Terms & Conditions set out the conditions on which Libertine Parfumerie offer Libertine Rewards, its Standard Reward Points and subsequent Rewards and Benefits, and apply to eligible customers in Australia only.
c. These Terms, together with our Terms & Policies and any applicable laws and legislation, dictate Libertine Rewards, and customers should read these carefully.
d. If you join Libertine Rewards, you agree and consent to receiving communications from us via email, SMS and mail, including for purposes outlined in our Privacy Policy.
e. When we refer to Libertine or Libertine Parfumerie (or we or us) in these Terms we mean Libertine Parfumerie (ABN 84 109 029 361).
2. WHO IS ELIGIBLE FOR LIBERTINE REWARDS?
a. To join Libertine Rewards in Australia you must be an Australian resident. The Rewards and Benefits of Libertine Rewards are available to you in Australia only and in relation to Eligible Purchases.
b. If you are a Libertine Parfumerie Staff Member, an Agence de Parfum Staff Member, or eligible for Libertine Parfumerie and/or Agence de Parfum staff discounts (including family discount or any other internal corporate discount benefit), you are not eligible to join the Libertine Rewards Program.
c. To join, and participate in, the Libertine Rewards Program, you must provide a valid email address.
d. All members of the Libertine Rewards program must agree to these Terms, the Libertine Rewards Terms & Conditions.
3. SIGNING UP
a. You can join Libertine Rewards by:
i. Creating an account online here.
ii. Automatically opting in by making a Libertine online purchase.
iii. Creating an account in-store at a Libertine Parfumerie Flagship Store - Libertine Parfumerie Paddington, Libertine Parfumerie Burwood or Libertine Parfumerie New Farm. A Staff Member will collect the necessary details (first name, last name, email).
iiii. Creating an account with us in-store at a participating Libertine Parfumerie Myer counter - Myer Sydney, Myer Melbourne, Myer Bondi, Myer Highpoint, Myer Chermside, Myer Adelaide and Myer Perth. A Sales Associate will collect the necessary details (first name, last name, email). Not available at Libertine Parfumerie Myer Chadstone.
b. If you are under the age of 18, you must have your parent or guardian’s approval to join the Libertine Rewards program. Your parent or guardian will need to read these Terms & Conditions. If you join while under 18 years of age, we will assume you have complied with these requirements.
c. Libertine Rewards is free to join. There are no on-going fees to continue as a member.
d. Libertine Rewards allows for a total of one (1) Libertine Rewards membership per person, with a maximum of one (1) email address per valid membership.
e. If you are a Libertine website account holder prior to 1 July 2024 you are automatically enrolled into Libertine Rewards on the date of launch. You will receive email confirmation of your membership details.
f. If you hold multiple Libertine Parfumerie accounts, these cannot be merged into one account for the purposes of Libertine Rewards or otherwise.
4. HOW IT WORKS
Earn points (Standard Reward Points) on all Eligible Purchases to establish your Libertine Rewards Level. Points can be earned and accumulated during a Libertine Rewards Year or 12-month period, with two Earning Periods per Libertine Rewards Year. At the end of each Earning Period, your points total will establish your Libertine Rewards Level - Level 1, Level 2 or Level 3 - along with the corresponding Rewards and Benefits you are eligible to redeem.
Please note that Year 1 of Libertine Rewards, also referred to as ''12-month period'' or ''Libertine Rewards Year'', is defined as 1 July 2024 - 28 February 2025. A 12-month cycle will be adopted from 1 March 2025.
a. Earn one (1) Standard Reward Point for every AUD$1 spent on an eligible product or service (Eligible Purchase).
b. Standard Reward Points can be earned, without reset, over a Libertine Rewards Year as defined by us. A continuation of Points applies from Earning Period 1 into Earning Period 2.
c. There are two (2) Earning Periods and (2) Gift Redemption Periods per Libertine Rewards Year.
d. Standard Reward Points earned count towards a member’s Libertine Rewards points total. These points establish the Libertine Rewards Level reached by a Member for that Earning Period.
e. A member’s final points total, determined on the final day of an Earning Period, determines the Libertine Rewards Level reached, and corresponding Rewards and Benefits you will receive. Libertine Rewards Levels are explained in further detail below.
f. If you reach Level 1, Level 2, Level 3 or Level 4 on the final day of an Earning Period, you have 2 weeks (14 days) to redeem your Rewards and Benefits as outlined in How to Redeem below.
g. Points are earned at the point an Eligible Purchase is placed.
h. If an Eligible Purchase is fulfilled and subsequently refunded, the points earned will be deducted from your Libertine Rewards points total for that Libertine Rewards Year. If an Eligible Purchase is made in the previous Libertine Rewards Year, and a refund is processed in the next (current) Libertine Rewards Year, the points will be deducted from your current total, which may result in a negative points balance.
i. If your Eligible Purchase item is on pre-order, or your item is unavailable, you will receive your Libertine Rewards points as soon as your purchase has been made.
j. You will automatically receive an email notification if a change to your points balance causes your level to move up or down.
k. Your Libertine Reward Points total is reset to zero (0) when a new Libertine Rewards Year commences.
l. Gift Redemption Period is 14 days in duration and occur twice per Libertine Rewards Year. No Rewards or Benefits can be redeemed outside the Gift Redemption Period, of which the dates and Terms are set by us.
M. Adjustment of Points will be reflected in Exchanges, Cancelled Orders and Online Perfume Guarantee Exchanges.
5. GENERAL MEMBERSHIP
a. All those enrolled and active in the Libertine Rewards Loyalty Program are automatically able to earn points on Eligible Purchases.
b. You can earn and accumulate points from Eligible Purchases during a Libertine Rewards Year. The rolling total of points accumulated during a specified Earning Period will determine the member’s Rewards Level (Level 1, Level 2, Level 3 or Level 4) and determine the Rewards and Benefits eligible to redeem by the member.
6. LEVELS, REWARDS AND BENEFITS
a. The Rewards and Benefits you are eligible to receive depend on whether you have reached Libertine Rewards Level 1, Libertine Rewards Level 2, Libertine Rewards Level 3 and Libertine Rewards Level 4 within a specified Earning Period. If you do not reach at least Libertine Rewards Level 1, you will not be eligible for any Rewards or Benefits.
b. The Rewards and Benefits offered to members at each Level of membership are subject to change from time to time and may vary between stores due to availability. We encourage members on occasion to check the Libertine Parfumerie website so that you know what benefits and rewards may be available to you.
c. Free Shipping Benefit: Level 2 members (Free Standard Shipping), and Level 3 and Level 4 members (Free Priority Shipping) are entitled to Free Shipping on online orders by using a unique Free Shipping Code. The code is emailed to the member when the qualifying Level is reached and is active for as long as they remain in a qualifying level. To receive this code, the member must create a Libertine account (if not already created) using the same email address as when they were enrolled in the Rewards Program (the same email associated with reaching the qualifying levels). Apply code at the checkout. Member must be logged into their account in order for their Free Shipping Code to apply successfully. This benefit will expire at the end of the Libertine Rewards Year.
Level 1 - 800pts - 1499pts
Earning Period Spend: $800 - $1,499
Early access to new launches and offers
Level 1 Gift Box
Level 2 - 1,500pts - 3499pts
Earning Period Spend: $1,500 - $3,499
Early access to new launches and offers
Level 2 Gift Box
Free Standard Shipping
Level 3 - 3,500pts 7999pts
Earning Period Spend: $3,500 - $7999
Early access to new launches and offers
Level 3 Gift Box
Free Priority Shipping
Free On-Demand Masterclass
VIP Event
Level 4 - 8000pts+
Earning Period Spend: $8000+
Early access to new launches and offers
Level 4 Gift Box
Free Priority Shipping
Free On-Demand Masterclass
VIP Event
Bonus End-of-Year Gift
7. EARNING PERIODS & GIFT REDEMPTION PERIODS
Libertine Rewards launches on 1 July 2024. This date (1 July 2024) commences the first Earning Period for Libertine Rewards. Purchases placed before this date are not eligible for Libertine Standard Reward Points.
YEAR 1
Earning Period 1: 1 July 2024 - 22 September 2024 (12 weeks)
Gift Redemption Period 1: 28 October 2024 - 10 November 2024 (14 days)
Earning Period 2: 23 September 2024 - 1 March 2025 (23 weeks)
Gift Redemption Period 2: 17 March 2024 - 30 March 2024 (14 days)
YEAR 2
Earning Period 1: 2 March 2025 - 31 August 2025 (26 Weeks)
Gift Redemption Period 1: 15 September 2025 - 28 September 2025 (14 days)
Earning Period 2: 1 September 2025 - 1 March 2026 (26 weeks)
Gift Redemption Period 2: 16 March 2026 - 29 March 2026 (14 days)
Please note Earning Period and Gift Redemption Period start and end times and are set according to Sydney local time. Earning Periods and Gift Redemption Periods are subject to change.
8. MAKING AN ELIGIBLE PURCHASE
a. For purchases made in-store at a Libertine Flagship Store - Libertine Parfumerie Paddington, Libertine Parfumerie Burwood or Libertine Parfumerie New Farm in Australia:
i. Eligible: Most Products and Services - Purchases including goods and services, including tax ($1 = 1 pt).
ii. Excluded: Purchase of eGift Cards, In-Store Gift Vouchers, Service Booking Fees.
iii. Points are not automatically added to a member account if you do not provide your Membership details prior to purchase (Name, Membership no., Email address) to a Libertine staff member for a purchase made at a Libertine Flagship Store.
b. For purchases made In-store at Libertine Parfumerie Counters within Myer in Australia:
i. Eligible: Most Products and Services - Purchases including goods and services including tax ($1 = 1 pt):
ii. Excluded: Purchase of Gift Cards, Service Fees, Booking Fees
iii. Points are not automatically added to a member account if a purchase is made at a non-Libertine Counter. You must purchase at the store’s Libertine Counter with a Libertine Staff Member and provide your membership details (Name, Membership no., Email address) prior to purchase.
c. For online purchases made at Libertine Parfumerie Online Store - libertineparfumerie.com.au - in Australia:
i. Eligible: Most Products and Services - Purchases including goods and services including tax ($1 = 1 pt).
ii. Excluded: Shipping Fees, eGift Cards, Service Fees, Booking Fees, Shipping Fees.
iii. Points earned at the time a payment is complete.
iiii. Points are not automatically added to a member account if you proceed as a "guest". You must login to your account on the website to earn points.
9. HOW TO REDEEM
a. If you qualify for Libertine Rewards Level 1, Level 2 or Level 3, you will receive a Gift Redemption Code by email.
b. To redeem:
i. In-store at a Libertine Parfumerie Flagship Store, present your Gift Redemption Code within the 14-day Gift Redemption Period at Libertine Parfumerie Paddington, Libertine Parfumerie Burwood or Libertine Parfumerie New Farm.
ii. In-store at a participating Libertine Parfumerie Myer Counter, present your Gift Redemption Code within the 14-day Gift Redemption Period.
iii. Online apply your Gift Redemption Code online at checkout as part of a new Libertine online store purchase.
c. Failure to present or redeem your code as above within the designated Gift Redemption Period will result in the code being forfeited.
Free online shipping for Level 2 (Free Standard Shipping), Level 3 and Level 4 (Free Priority Shipping) Gift Redemptions apply.
10. RESTRICTIONS
a. Points, Rewards and Benefits are not transferable and cannot be redeemed for cash or store credit or equivalent.
b. You can only have one Libertine Rewards membership account and you cannot transfer your membership or your Libertine Rewards points to anyone else. This means that you also cannot accept anyone else’s Libertine Rewards points.
c. Rewards and Benefits cannot be exchanged for any other Libertine products or services.
d. If you have more than one Libertine Parfumerie account, these cannot be merged into one account. In this regard, please ensure to provide the correct details when making an Eligible Purchase as points cannot be transferred once a purchase is made.
e. All benefits are subject to availability. In this regard and to the extent permitted by law, Libertine Parfumerie is not liable for Rewards and Benefits not being available.
f. Eligible Purchases do not include those which are placed through a third party or partnership program, such as Qantas Frequent Flyer Points.
11. CHECKING YOUR POINTS
a. We will email you when your Libertine Rewards Level changes. You must be subscribed to our Mailing List and/or Rewards Program and Marketing Communications to receive these updates.
b. You can check your current points and Libertine Rewards Level at any time by:
i. Logging into your Libertine Parfumerie online account.
ii. Presenting your membership details in-store to a Sales Associate at a Libertine Parfumerie Flagship Store.
iii. Presenting your membership details to a Libertine Parfumerie Sales Associate at a participating Libertine Parfumerie Myer Counter.
12. TERMINATING YOUR MEMBERSHIP
a. If you would like to terminate your Libertine Rewards membership you can do so by calling the Customer Care Team on 02 8002 4488.
b. We are entitled, if we reasonably determine to do so, to terminate your Libertine Rewards membership by providing you with at least 30 days’ notice.
c. We reserve the right to terminate your membership without notice if we reasonably believe you have breached these Terms.
d. If your Libertine Rewards membership is terminated, you will no longer be entitled to accrue any Libertine Standard Reward Points or redeem any of its associated Rewards and/or Benefits.
13. CHANGES TO THESE TERMS AND CONDITIONS
We keep these Terms on the Libertine website for easy access. While we strive to keep changes to a minimum, updates are sometimes necessary, such as when there are changes in the law. Whenever we update these Terms, we will post the new version on the Libertine website and update the date above. For significant changes, we will provide you with prior notice.
Continuing to use your Libertine Rewards membership after changes have been made means you accept the updated Terms. If you do not agree with the changes, you may terminate your Libertine Rewards membership at any time as outlined in clause 12a.