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Libertine Parfumerie

Help & contact us. Shipping & Delivery. Returns & Exchanges

Libertine Parfumerie Help Center

Orders & Delivery

How long does shipping take for Libertine orders?

When will my Libertine order be dispatched?

How do I track my Libertine parcel?

Do you ship internationally?

Do I need to be home for delivery?

Can Libertine orders be delivered to a Parcel Locker or Parcel Collect address?

What should I do if my Libertine parcel is delayed or missing?

How does Same-Day Local Delivery work in Sydney?

Returns & Exchanges

What is Perfume Guarantee?

What are the conditions for exchange?

What products are excluded?

Where should I send my return?

Can I exchange for a perfume of a different price?

Can I keep my Perfume Guarantee sample?

Is there a cost to return?

Can I get more samples with my exchange Perfume?

Do you include another matching Perfume Guarantee Sample with my exchange perfume?

Start my Perfume Guarantee

Perfume Guarantee Exchange Service

Promotions & Ongoing Offers

How do I get 10% off my first order at Libertine?

How does the Libertine Gift With Purchase promotion work?

How does the Libertine 3 Free Samples offer work?

How does the Libertine Samples $29 voucher promotion work?

How does the Libertine Discovery Set $29 voucher promotion work?

On-Demand Masterclass offers - Redeemable Voucher

In-Person Masterclass offers - Redeemable Voucher

What is Libertine Rewards?

Libertine Rewards

Can I Pick Up My Online Order In-Store?

Where Can I Find Your Brands?

Do you ship Overseas?

Can I exchange my perfume?

How do I return my Libertine Myer order?

Can I exchange my online order in-store?

Can I return my Perfume Guarantee in-store?

Can I return my International order?

Can I apply more than one voucher to my online order?

Do you price match?

Can I combine more than one offer code?

Can I redeem my code towards items already discounted?

I forgot to use my 10% Welcome Code - can you apply it to my order?

Can I redeem my voucher code and a Gift with Purchase on the same online order?

Vouchers, Codes & Price Matching

Digital Gift Cards

Which payment methods can I use?

Do you accept Afterpay?

Do you accept PayPal?

Gift Cards & Payment Methods

What Rewards and Benefits will I receive?

When are the Earning Periods and Gift Redemption Periods?

How Can I Redeem my Gift?

Are Libertine Rewards Gift Boxes guaranteed for all members?

Am I already a Libertine Rewards Member?

How can I join Libertine Rewards?

How do Libertine Rewards Levels work?

How do I earn points?

How do I know if my Level has changed?

How many points do I earn for each purchase?

What if I checkout as a Guest?

Do I earn points as soon as I make an Eligible Purchase?

What items are not considered Eligible Purchases?

Do I need to create a Libertine website account if I’m already a customer?

How will I know when my Libertine Rewards gift is ready to redeem?

Do I need to be subscribed to Mailing List to receive my Gift Redemption Code?

Which stores are participating?

What's an Earning Period?

What if I haven’t reached Libertine Rewards Level 1 at the end of an Earning Period?

When do My Points Reset?

How do Refunds and Exchanges affect my points?

How can I update my account details?

How can I get Free Shipping?

What happens to my points if my order is refunded?

Can I cancel my in-store masterclass booking?

What if I'm late for an online masterclass?

Masterclasses & Events

FAQs

3 Free Samples Offer

Gift with Purchase Promotion

Black Friday Sale 2025

Perfume Guarantee Ts&Cs

Online Masterclass Ts&Cs

In-store Masterclass Ts&Cs

Local Delivery Ts&Cs

Shipping Policy

Sales & Promos

Privacy Policy

Returns & Refund Policy

Terms of Service

Libertine Rewards Ts&Cs

Special Promos

Birthday Sale 2025

Terms & Policies

All articles

Categories

Orders & Delivery

Returns & Exchanges

Perfume Guarantee Exchange Service

Promotions & Ongoing Offers

Libertine Rewards

FAQs

Terms & Policies