Returns, Exchanges & Perfume Guarantee

Libertine Parfumerie offers support for returns and exchanges depending on the item, purchase channel and reason for return. This section covers faulty or damaged items, sale and Outlet exclusions, in-store purchase guidance and our online-only Perfu

How does the Libertine Perfume Guarantee work?

The Libertine Perfume Guarantee is our exchange-only service, designed to help you purchase fragrance online with confidence. Eligible perfume purchases include a matching sample, allowing you to experience the scent before opening the full-size bott

What if my Libertine product is faulty or damaged?

If your product has a manufacturing fault or arrives damaged, we can offer a refund, replacement or exchange within 30 days of receipt. To report a faulty item from an online order:. Please include:. If the return is approved, we will issue a prepaid

Do you accept change-of-mind returns?

While we don't offer returns or exchanges for change of mind, eligible online perfume purchases may qualify for our Perfume Guarantee exchange service.

Are sale or Outlet items eligible for return?

Items purchased as part of a sale promotion is considered final sale and are not eligible for return. This includes:. These items are not eligible for refund or exchange.

What should I do if I purchased in-store?

If your purchase was made in-store, please contact the store of purchase directly. You can find store contact details here at Our Stores. Please note that the Perfume Guarantee exchange service applies to Libertine online orders only placed through t