Libertine Parfumerie offers support for returns and exchanges depending on the item, purchase channel and reason for return. This section covers faulty or damaged items, sale and Outlet exclusions, in-store purchase guidance and our online-only Perfume Guarantee exchange service.

Before you open your perfume 

Before opening your full-size perfume, please test the included matching sample first. Perfume Guarantee exchanges can only be accepted if the full-size perfume remains unopened, sealed and in its original packaging.

What is the Libertine Perfume Guarantee?

The Libertine Perfume Guarantee is our exchange-only service, designed to help you purchase fragrance online with confidence. Eligible perfume purchases include a matching sample, allowing you to experience the scent before opening the full-size bottle. Should the fragrance not be the perfect fit, you may request an exchange of your unopened perfume in accordance with the Perfume Guarantee terms.

Learn more:
How does the Libertine Perfume Guarantee work?

Ready to submit an exchange request?
Submit a Perfume Guarantee Request

Which option applies to me?

I don't like the fragrance I ordered
Learn more:
How does the Libertine Perfume Guarantee work?

My item arrived faulty or damaged
Learn more:
What if my product is faulty or damaged?

I purchased during a sale or from the Outlet
Learn more: 
Are sale or Outlet items eligible for return?

I purchased in-store
Learn more:
What should I do if I purchased in-store?