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Libertine Parfumerie

<h1 data-section-id="7opucp" data-start="2631" data-end="2670" id="isPasted">Do you accept change-of-mind returns?</h1>While we don&apos;t offer returns or exchanges for change of mind, eligible online perfume purchases may qualify for our <a href="https://libertine-parfumerie.gorgias.help/en-US/how-does-the-libertine-perfume-guarantee-work-6562591" target="_blank" rel="noopener noreferrer">Perfume Guarantee exchange service</a>.

While we don't offer returns or exchanges for change of mind, eligible online perfume purchases may qualify for our Perfume Guarantee exchange service.

Do you accept change-of-mind returns?

Returns, Exchanges & Perfume Guarantee

Orders & Delivery

How long does shipping take for Libertine orders?

When will my Libertine order be dispatched?

How do I track my Libertine parcel?

Do you ship internationally?

Do I need to be home for delivery?

Can Libertine orders be delivered to a Parcel Locker or Parcel Collect address?

What should I do if my Libertine parcel is delayed or missing?

How does Same-Day Local Delivery work in Sydney?

How does the Libertine Perfume Guarantee work?

What if my Libertine product is faulty or damaged?

Are sale or Outlet items eligible for return?

What should I do if I purchased in-store?

Promotions & Ongoing Offers

How do I get 10% off my first order?

How does Gift With Purchase promotion work?

How does the Libertine 3 Free Samples offer work?

How does the Libertine Discovery Sample Set $49 voucher promotion work?

How does the Libertine Discovery Set $49 voucher promotion work?

How does the On-Demand Masterclass voucher offer work?

How does the In-Store Masterclass voucher offer work?

What is Libertine Rewards?

Libertine Rewards

Can I Pick Up My Online Order In-Store?

Where Can I Find Your Brands?

Do you ship Overseas?

Can I exchange my perfume?

How do I return my Libertine Myer order?

Can I exchange my online order in-store?

Can I return my Perfume Guarantee in-store?

Can I return my International order?

Returns & Exchanges

Can I apply more than one voucher to my online order?

Do you price match?

Can I combine more than one offer code?

Can I redeem my code towards items already discounted?

I forgot to use my 10% Welcome Code - can you apply it to my order?

Can I redeem my voucher code and a Gift with Purchase on the same online order?

Vouchers, Codes & Price Matching

Digital Gift Cards

Which payment methods can I use?

Do you accept Afterpay?

Do you accept PayPal?

Gift Cards & Payment Methods

What Rewards and Benefits will I receive?

When are the Earning Periods and Gift Redemption Periods?

How Can I Redeem my Gift?

Are Libertine Rewards Gift Boxes guaranteed for all members?

Am I already a Libertine Rewards Member?

How can I join Libertine Rewards?

How do Libertine Rewards Levels work?

How do I earn points?

How do I know if my Level has changed?

How many points do I earn for each purchase?

What if I checkout as a Guest?

Do I earn points as soon as I make an Eligible Purchase?

What items are not considered Eligible Purchases?

Do I need to create a Libertine website account if I’m already a customer?

How will I know when my Libertine Rewards gift is ready to redeem?

Do I need to be subscribed to Mailing List to receive my Gift Redemption Code?

Which stores are participating?

What's an Earning Period?

What if I haven’t reached Libertine Rewards Level 1 at the end of an Earning Period?

Do you accept change-of-mind returns?Updated 6 days ago

Do you accept change-of-mind returns?