What if I receive a faulty or damaged product?

If your product has a manufacturing fault or arrives damaged, we can offer a refund, replacement or exchange within 30 days of receipt.

To report a faulty item from an online order:

• Submit a request via our Contact Us form, or
• Log into the Order Management Portal and select Report Issue

Please include:

• Your online order number
• Clear supporting images

If the return is approved, we will issue a prepaid return label.

What is considered a faulty product?

Faulty goods refer to manufacturing defects.

Damage caused by misuse or perfume reformulation is not considered a fault.