Before Your MasterclassUpdated 6 days ago
Before Your Masterclass
Whether you're attending in-store, joining us online or watching an On-Demand experience, a little preparation will help you get the most from your fragrance journey.
Below you'll find everything you need to know before your Masterclass.
If you're attending an In-Store Masterclass
Before your event:
- Review your event page for the event location and start time.
- We recommend arriving a few minutes early to allow time for check-in.
- No physical ticket is required. Upon arrival, our team will check your booking name off the guest list.
- Event-specific inclusions, such as refreshments or Redemption Vouchers, will be listed on the event page.
If you're attending an Online Live Masterclass
Before your event:
- Keep an eye on your email for joining instructions - approx. 24 hours before start time.
- Your fragrance sample pack will be dispatched approx. 5 day before event day.
- We recommend joining a few minutes before the scheduled start time.
If your sample pack hasn't arrived, please refer to What happens if my sample pack is delayed?
If you're watching an On-Demand Masterclass
Following your purchase, your Masterclass access will be activated using the email address provided at checkout. Once your access has been activated, you'll receive an email with instructions on how to begin watching.
If your On-Demand Masterclass includes a fragrance sample pack, you'll also receive a shipping confirmation email with tracking details once your sample pack has been prepared and dispatched.
As inclusions and access arrangements may vary between experiences, please refer to the individual product page for the specific details of your chosen Masterclass.
You can begin enjoying your Masterclass as soon as your access has been activated.
Need assistance?
If you have any questions before your Masterclass, our Customer Care Team is always happy to help.
Frequently Asked Questions
What should I bring to an In-Store Masterclass?
No preparation is required — simply bring your booking confirmation and enjoy the experience.
What happens if I can't find my joining instructions?
Please check your junk or spam folder first. If you still can't locate them, contact our Customer Care team and we'll be happy to assist.
Can someone else attend using my booking?
If you'd like to transfer your booking to someone else, please contact us before the event so we can assist.