How do complimentary shipping benefits work?Updated 20 days ago
How do complimentary shipping benefits work?
As you progress through Libertine Rewards, you'll unlock complimentary shipping benefits on eligible online orders.
Shipping benefits are available to Connoisseur, Curator and Privé members and remain active while you maintain your qualifying membership level.
Which membership levels receive complimentary shipping?
Connoisseur (Level 2)
Members receive:
Complimentary Standard Shipping on eligible online orders.
Curator (Level 3)
Members receive:
Complimentary Priority Shipping on eligible online orders.
Privé (Level 4)
Members receive:
Complimentary Priority Shipping on eligible online orders.
How do I redeem complimentary shipping?
Once you've qualified for a shipping benefit, you'll receive your unique Complimentary Shipping Code by email.
To redeem:
Log in to your Libertine account.
Add eligible products to your cart.
Enter your Complimentary Shipping Code at checkout.
How long is my Complimentary Shipping Code valid?
Your Complimentary Shipping benefit remains active while you maintain your qualifying membership level.
Shipping benefits expire at the end of the current Libertine Rewards Year unless you requalify.
Do I need a Libertine account?
Yes.
To use your Complimentary Shipping benefit, you must have a Libertine website account registered under the same email address used for your Rewards membership.
Are there any exclusions?
Complimentary Shipping is not available:
On international orders.
During selected promotional periods, including Gift Redemption periods where specified.
For current delivery options, please refer to our Orders & Delivery Help Centre.