What is the Masterclass Cancellation Policy?

We understand that plans can change. If you're unable to attend your Libertine Masterclass, we'll always do our best to assist in accordance with our cancellation policy.

Our cancellation policy applies to all Masterclasses unless otherwise stated on the individual event page.

Cancelling your booking

If you need to cancel your booking, please contact our Customer Care Team as soon as possible.

Cancellation requests are assessed according to the type of Masterclass booked:

In-Store Masterclasses

For In-Store Masterclasses, we require a minimum of five (5) business days' notice prior to the event to be eligible for a refund.

Unfortunately, cancellations received within five business days of the event are not eligible for a refund, as preparations and event commitments will already be underway.

Online Live Masterclasses

For Online Live Masterclasses, we kindly ask that cancellation requests are received at least five (5) business days before the event, or before your sample pack has been fulfilled and dispatched, whichever occurs first.

Once your sample pack has been prepared for dispatch, we're unable to offer a refund as the fulfilment process has already commenced.

Refund eligibility

Where the applicable cancellation requirements have been met, we'll be pleased to arrange a refund to your original payment method.

Please note that cancellation terms may vary for certain events. Where applicable, any event-specific conditions will be displayed on the individual Masterclass product page.

If Libertine reschedules or cancels an event

Should Libertine need to reschedule or cancel a Masterclass, affected guests will be contacted as soon as possible.

Where applicable, you'll be offered the available options, which may include:

• Transferring your booking to a new date
• Receiving a refund
• Accepting another alternative offered by Libertine

Frequently Asked Questions

Can I cancel my booking?

Yes. In-Store Masterclasses require a minimum of five business days' notice. For Online Live Masterclasses, we ask that you contact us at least five business days before the event, or before your sample pack has been fulfilled and dispatched, whichever occurs first.

Can I receive a refund?

Refunds are available where your cancellation request meets the applicable cancellation requirements for your Masterclass.

What if Libertine reschedules the event?

We'll contact you directly as soon as possible to discuss the available options, which may include transferring your booking, a refund or another suitable alternative.

Related Articles

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• What happens if Libertine reschedules or cancels a Masterclass?
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