Why can't I redeem my Rewards?Updated 20 days ago
Why can't I redeem my Rewards?
If you're unable to redeem your Libertine Rewards, one of the following may explain why.
I haven't reached a qualifying membership level
To redeem a Gift Box, you must qualify for one of the following membership levels:
Explorer – 800–1,499 Rewards Points
Connoisseur – 1,500–3,499 Rewards Points
Curator – 3,500–7,999 Rewards Points
Privé – 8,000+ Rewards Points
If you've earned fewer than 800 Rewards Points, your membership status will remain Basic and you won't yet be eligible to redeem a Libertine Rewards Gift Box.
I'm opted out of communications
Gift Redemption invitations are sent by email.
If you've unsubscribed from Rewards and Marketing Communications, you won't receive:
Membership level notifications
Gift Redemption Codes
Redemption instructions
To remain eligible for Libertine Rewards, you must stay subscribed to Rewards and Marketing Communications.
My Gift Redemption Code has expired
Gift Redemption Codes are valid only during the designated 14-day Gift Redemption Period.
Unfortunately, codes cannot be reissued once the redemption period has ended.
I can't find my Gift Redemption email
Please check your:
Junk folder
Spam folder
Promotions folder
If you still can't locate your Gift Redemption email, please contact our Customer Care Team.
My Gift Box has sold out
Gift Boxes are available while stocks last and are distributed on a first-come, first-served basis.
Although eligible members receive an invitation to redeem, Gift Boxes may sell out before the Gift Redemption Period ends.
We recommend redeeming as soon as you receive your invitation.
My Rewards Points have reset
Rewards Points reset to 0 at the beginning of each new Libertine Rewards Year on 2 March.
This annual reset is expected and does not affect Gift Redemption invitations you've already received for the completed Rewards Year.
My Rewards Points don't seem correct
If your Rewards Points don't appear as expected, it may be because:
Your purchase was made using a different email address.
Your purchase was made at a non-participating retailer.
Your purchase included excluded products or fees.
If you believe your Rewards Points are incorrect, please contact our Customer Care Team and we'll be happy to assist.