Libertine Parfumerie hopes that you will be delighted with your order. However, if a product is faulty* we are happy to offer a refund, exchange or replacement on goods returned to us within 30 days of receipt. ONLINEReport an IssueTo report an issue

<div id="isPasted" style="box-sizing: border-box; user-select: text !important;"><div id="isPasted" style="font-family: ProzaDisplay-Light; box-sizing: border-box; user-select: text !important; margin-bottom: 20px; color: rgb(45, 45, 49); font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.85px; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left;"><div><p style="font-family: var(--typeBasePrimary),var(--typeBaseFallback); box-sizing: border-box; letter-spacing: var(--typeBaseSpacing); line-height: var(--typeBaseLineHeight); font-size: var(--typeBaseSize); -webkit-font-smoothing: antialiased; text-size-adjust: 100%; text-rendering: optimizespeed; margin: 0px 0px 25px; user-select: text !important; cursor: auto;"><span style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 16px; user-select: text !important;">Libertine Parfumerie hopes that you will be delighted with your order. However, if a product is faulty* we are happy to offer a refund, exchange or replacement on goods returned to us within 30 days of receipt.&#xA0;</span></p></div></div><div style="font-family: ProzaDisplay-Light; box-sizing: border-box; margin-bottom: 20px; color: rgb(45, 45, 49); font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.85px; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left; user-select: text !important;"><div style="font-family: ProzaDisplay-Light !important; box-sizing: border-box; user-select: text !important;"><span style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 16px; user-select: text !important;">Unfortunately, we do not offer refunds or exchanges for a change of mind, on products purchased from our Outlet, or any product purchased during a storewide sale period.<em style="font-family: ProzaDisplay-Light !important; box-sizing: border-box; font-style: italic;">&#xA0;</em><em style="font-family: ProzaDisplay-Light !important; box-sizing: border-box; font-style: italic;"><br></em></span></div></div><div id="isPasted" style="box-sizing: border-box; user-select: text !important;"><p style="box-sizing: border-box; line-height: var(--typeBaseLineHeight); -webkit-font-smoothing: antialiased; text-size-adjust: 100%; text-rendering: optimizespeed; margin: 0px 0px 25px; cursor: auto; user-select: text !important;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 24px;">ONLINE</span><br></span><span style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 16px; user-select: text !important;"><span style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; user-select: text !important;"><span style="font-size: 16px;"><strong>Report an Issue</strong></span></span></span><span style="font-family: Arial, Helvetica, sans-serif;"><br></span><span style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; user-select: text !important;"><span style="font-size: 16px;">To report an issue you can send us a message via the <a href="https://libertine-parfumerie.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank"><strong><u>Contact Us</u></strong></a> form or login to the <a href="https://libertine-parfumerie.gorgias.help/en-US/ssp/orders" rel="noopener noreferrer" target="_blank"><strong><u>Order Management Portal</u></strong></a> and <strong>Report Issue</strong> for your chosen order.&#xA0;</span></span><span style="box-sizing: border-box; user-select: text !important;"><span style="letter-spacing: var(--typeBaseSpacing); font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Please&#xA0;</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">quote</span><span style="letter-spacing: var(--typeBaseSpacing); font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#xA0;your order number in the subject and attach any images that support your case. If your goods are deemed to be faulty we will issue a prepaid shipping label for you to return your goods to us. <span id="isPasted" style="text-decoration:none;">Faulty items must be returned within 30 days of the purchase date, accompanied by valid proof of purchase. Such returns will only be accepted if the item has been lightly sampled.</span></span></span></p><p style="box-sizing: border-box; line-height: var(--typeBaseLineHeight); -webkit-font-smoothing: antialiased; text-size-adjust: 100%; text-rendering: optimizespeed; margin: 0px 0px 25px; cursor: auto; user-select: text !important;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 24px;">PERFUME GUARANTEE EXCHANGE</span><span style="font-family: Arial, Helvetica, sans-serif;"><br></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">While we do not offer exchanges for a change of mind, your perfume may be covered by our Perfume Guarantee. To find out more and to submit an exchange request visit <a href="https://libertine-parfumerie.gorgias.help/en-US/articles/perfume-guarantee-93877" rel="noopener noreferrer" target="_blank"><strong><u>Perfume Guarantee</u></strong></a>.&#xA0;</span></p><p id="isPasted" style="box-sizing: border-box; line-height: var(--typeBaseLineHeight); -webkit-font-smoothing: antialiased; text-size-adjust: 100%; text-rendering: optimizespeed; margin: 0px 0px 25px; cursor: auto; user-select: text !important;">Please note that <a href="https://www.libertineparfumerie.com.au/collections/outlet" rel="noopener noreferrer" target="_blank"><strong><u>Outlet</u></strong></a> items are marked down for clearance and are considered final sale. As a result, returns are not accepted on these items.&#xA0;</p><div id="isPasted" style="box-sizing: border-box; user-select: text !important;"><div style="box-sizing: border-box; user-select: text !important;"><div id="isPasted" style="box-sizing: border-box; user-select: text !important;"><div style="box-sizing: border-box; user-select: text !important;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 24px;">IN-STORE<br></span></span></div><div id="isPasted" style="box-sizing: border-box; user-select: text !important;"><div style="box-sizing: border-box; user-select: text !important;"><p style="box-sizing: border-box; line-height: var(--typeBaseLineHeight); -webkit-font-smoothing: antialiased; text-size-adjust: 100%; text-rendering: optimizespeed; margin: 0px 0px 25px; cursor: auto; user-select: text !important;"><span style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 16px; user-select: text !important;"><span style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; user-select: text !important;"><span style="font-size: 16px;"><strong>Report an Issue</strong></span></span></span><br><span style="color: rgb(65, 65, 65); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you have purchased in-store please raise your after-sales care request to the store of purchase. See <a href="https://www.libertineparfumerie.com.au/pages/libertine-stores" rel="noopener noreferrer" target="_blank"><strong><u>Our Stores</u></strong></a> for contact details. Please note that Perfume Guarantee is an online service only, exclusive to Libertine Parfumerie official website.</span></p></div></div></div><p style="box-sizing: border-box; line-height: var(--typeBaseLineHeight); -webkit-font-smoothing: antialiased; text-size-adjust: 100%; text-rendering: optimizespeed; margin: 0px 0px 25px; cursor: auto; user-select: text !important;"><br></p></div></div></div><div id="isPasted" style="font-family: ProzaDisplay-Light; box-sizing: border-box; user-select: text !important; margin-bottom: 20px; color: rgb(45, 45, 49); font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.85px; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left;"><div><div><span style="font-family: Arial,Helvetica,sans-serif;">*Faulty goods are products that have been manufactured incorrectly, and do not include items damaged by misuse or mishandling. Reformulation of a perfume is not considered a valid reason for return.</span></div></div></div></div><p style="font-family: ProzaDisplay-Light; box-sizing: border-box; letter-spacing: 0.85px; line-height: var(--typeBaseLineHeight); font-size: 17px; -webkit-font-smoothing: antialiased; text-size-adjust: 100%; text-rendering: optimizespeed; margin: 0px 0px 25px; user-select: text !important; cursor: auto; color: rgb(45, 45, 49); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Arial, Helvetica, sans-serif;"><br></span></p><p style="font-family: ProzaDisplay-Light; box-sizing: border-box; letter-spacing: 0.85px; line-height: var(--typeBaseLineHeight); font-size: 17px; -webkit-font-smoothing: antialiased; text-size-adjust: 100%; text-rendering: optimizespeed; margin: 0px 0px 25px; user-select: text !important; cursor: auto; color: rgb(45, 45, 49); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p><p style="font-family: ProzaDisplay-Light; box-sizing: border-box; letter-spacing: 0.85px; line-height: var(--typeBaseLineHeight); font-size: 17px; -webkit-font-smoothing: antialiased; text-size-adjust: 100%; text-rendering: optimizespeed; margin: 0px; user-select: text !important; cursor: auto; color: rgb(45, 45, 49); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p>

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