Libertine Parfumerie

<div id="isPasted" style="box-sizing: border-box; user-select: text !important;"><div id="isPasted" style="font-family: ProzaDisplay-Light; box-sizing: border-box; user-select: text !important; margin-bottom: 20px; color: rgb(45, 45, 49); font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.85px; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left;"><div><p style="font-family: var(--typeBasePrimary),var(--typeBaseFallback); box-sizing: border-box; letter-spacing: var(--typeBaseSpacing); line-height: var(--typeBaseLineHeight); font-size: var(--typeBaseSize); -webkit-font-smoothing: antialiased; text-size-adjust: 100%; text-rendering: optimizespeed; margin: 0px 0px 25px; user-select: text !important; cursor: auto;"><span style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 16px; user-select: text !important;">Libertine Parfumerie hopes that you will be delighted with your order. However, if a product is faulty* we are happy to offer a refund, exchange or replacement on goods returned to us within seven days of receipt.&#xA0;</span></p></div></div><div style="font-family: ProzaDisplay-Light; box-sizing: border-box; margin-bottom: 20px; color: rgb(45, 45, 49); font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.85px; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left; user-select: text !important;"><div style="font-family: ProzaDisplay-Light !important; box-sizing: border-box; user-select: text !important;"><span style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 16px; user-select: text !important;">Unfortunately, we do not offer refunds or exchanges for a change of mind.<em style="font-family: ProzaDisplay-Light !important; box-sizing: border-box; font-style: italic;">&#xA0;</em><em style="font-family: ProzaDisplay-Light !important; box-sizing: border-box; font-style: italic;"><br></em></span></div></div><div id="isPasted" style="box-sizing: border-box; user-select: text !important;"><p style="box-sizing: border-box; line-height: var(--typeBaseLineHeight); -webkit-font-smoothing: antialiased; text-size-adjust: 100%; text-rendering: optimizespeed; margin: 0px 0px 25px; cursor: auto; user-select: text !important;"><span style="font-family: Arial, Helvetica, sans-serif;">ONLINE<br></span><span style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 16px; user-select: text !important;"><span style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; user-select: text !important;"><span style="font-size: 16px;"><strong>Report an Issue</strong></span></span></span><span style="font-family: Arial, Helvetica, sans-serif;"><br></span><span style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; user-select: text !important;"><span style="font-size: 16px;">To report an issue you can send us a message via the&#xA0;</span><span style="font-size: 16px;"><a href="https://libertine-parfumerie.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank"><strong><u>Contact Us</u></strong></a></span><span style="font-size: 16px;">&#xA0;form or login to the&#xA0;</span><span style="font-size: 16px;"><a href="https://libertine-parfumerie.gorgias.help/en-US/ssp/orders" rel="noopener noreferrer" target="_blank"><strong><u>Order Management Portal</u></strong></a></span><span style="font-size: 16px;">&#xA0;and Report Issue for your chosen order.&#xA0;</span></span><span style="box-sizing: border-box; user-select: text !important;"><span style="letter-spacing: var(--typeBaseSpacing); font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Please&#xA0;</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">quote</span><span style="letter-spacing: var(--typeBaseSpacing); font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#xA0;your order number in the subject and attach any images that support your case. If your goods are deemed to be faulty we will issue a shipping label for you to return your goods to us.</span></span></p><p style="box-sizing: border-box; line-height: var(--typeBaseLineHeight); -webkit-font-smoothing: antialiased; text-size-adjust: 100%; text-rendering: optimizespeed; margin: 0px 0px 25px; cursor: auto; user-select: text !important;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><strong>Exchanges</strong></span><span style="font-family: Arial, Helvetica, sans-serif;"><br></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">While we do not offer exchanges for a change of mind, your perfume may be covered by our Perfume Guarantee. To find out more and to submit an exchange request visit <a href="https://libertine-parfumerie.gorgias.help/en-US/articles/perfume-guarantee-93877" rel="noopener noreferrer" target="_blank"><strong><u>Perfume Guarantee</u></strong></a>.&#xA0;</span></p><div id="isPasted" style="box-sizing: border-box; user-select: text !important;"><div style="box-sizing: border-box; user-select: text !important;"><p style="box-sizing: border-box; line-height: var(--typeBaseLineHeight); -webkit-font-smoothing: antialiased; text-size-adjust: 100%; text-rendering: optimizespeed; margin: 0px 0px 25px; cursor: auto; user-select: text !important;"><span style="font-family: Arial, Helvetica, sans-serif;">IN-STORE<br></span><span id="isPasted" style="color: rgb(65, 65, 65); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you have purchased in-store please raise your after-sales care request to the store of purchase. See <a href="https://www.libertineparfumerie.com.au/pages/libertine-stores" rel="noopener noreferrer" target="_blank"><u><strong>Our Stores</strong></u></a> for contact details. Please note that Perfume Guarantee is an exclusive service to Libertine Parfumerie official website.</span></p></div></div></div><div id="isPasted" style="font-family: ProzaDisplay-Light; box-sizing: border-box; user-select: text !important; margin-bottom: 20px; color: rgb(45, 45, 49); font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.85px; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left;"><div><div><span style="font-family: Arial,Helvetica,sans-serif;">*Faulty goods are products that have been manufactured incorrectly, and do not include items damaged by misuse or mishandling. Reformulation of a perfume is not considered a valid reason for return.</span></div></div></div></div><p style="font-family: ProzaDisplay-Light; box-sizing: border-box; letter-spacing: 0.85px; line-height: var(--typeBaseLineHeight); font-size: 17px; -webkit-font-smoothing: antialiased; text-size-adjust: 100%; text-rendering: optimizespeed; margin: 0px 0px 25px; user-select: text !important; cursor: auto; color: rgb(45, 45, 49); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Arial, Helvetica, sans-serif;"><br></span></p><p style="font-family: ProzaDisplay-Light; box-sizing: border-box; letter-spacing: 0.85px; line-height: var(--typeBaseLineHeight); font-size: 17px; -webkit-font-smoothing: antialiased; text-size-adjust: 100%; text-rendering: optimizespeed; margin: 0px 0px 25px; user-select: text !important; cursor: auto; color: rgb(45, 45, 49); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p><p style="font-family: ProzaDisplay-Light; box-sizing: border-box; letter-spacing: 0.85px; line-height: var(--typeBaseLineHeight); font-size: 17px; -webkit-font-smoothing: antialiased; text-size-adjust: 100%; text-rendering: optimizespeed; margin: 0px; user-select: text !important; cursor: auto; color: rgb(45, 45, 49); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p>

Libertine Parfumerie hopes that you will be delighted with your order. However, if a product is faulty* we are happy to offer a refund, exchange or replacement on goods returned to us within seven days of receipt. ONLINEReport an IssueTo report an is

Returns

Returns & Exchanges

Delivery timeframes

Tracking my order

How much does delivery cost?

Do you deliver to PO Boxes and Parcel Lockers?

Do you ship overseas?

Local Delivery

Shipping & Delivery

Refund policy

What is Perfume Guarantee?

What are the conditions for exchange?

What products are excluded?

Where should I send my return?

Can I exchange for a perfume of a different price?

Can I keep my Perfume Guarantee sample?

Is there a cost to return?

Start my Perfume Guarantee

Perfume Guarantee

3 Free Samples

10% Welcome Code - 10% off your first order

$29 off - First purchase of Libertine Samples

$29 off - First Purchase of Libertine Discovery Sets

On-Demand Masterclass offers

Ongoing Offers

Can I exchange my perfume?

Can I apply more than one voucher to my online order?

Do you have Click & Collect?

How do I return my Libertine Myer order?

Do you price match?

Can I combine more than one offer code?

Can I redeem my voucher code and a Gift with Purchase on the same online order?

Can I redeem my code towards items already discounted?

Can I cancel my in-store masterclass booking?

Can I exchange my online order in-store?

Can I return my Perfume Guarantee in-store?

Do you accept PayPal?

Which payment methods can I use?

Do you accept Afterpay?

FAQs

3 Free Samples Offer

Gift with Purchase Promotion

eGift Card

Perfume Guarantee Ts&Cs

Masterclass Ts&Cs

Local Delivery Ts&Cs

Sales & Promos

Privacy Policy

Refund Policy

Terms of Service

Terms & Policies

Masterclasses

Samples & Gifts

ReturnsUpdated 12 days ago