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Perfume Guarantee

What is Perfume Guarantee?

What is Perfume Guarantee?. Finding the right perfume isn't always easy. That’s why we’ve created Perfume Guarantee, the fuss-free way to exchange your perfume if you're not completely satisfied with your online purchase. How it works. Please note th

What are the conditions for exchange?

Condition of Goods. Validity of exchange is incumbent on the safe return of goods. Please ensure that your goods are appropriately packed, safeguarding the integrity of the product as well as the packaging. Goods must be returned damage-free and rema

What products are excluded?

Only Perfumes 30ml or larger purchased at RRP are valid for Perfume Guarantee exchange. The following products are not covered by Perfume Guarantee:. Sets & travel size. Home Fragrance. Bath & Body. Brands & Collections. Outlet. Sales and Storewide P

Where should I send my return?

Please submit your Perfume Guarantee Form and we'll come back to you with next steps, including instructions on where to send your perfume.

Can I exchange for a perfume of a different price?

Yes! You can exchange your perfume for another perfume of equal or higher value. If there is an exchange balance to pay, an invoice will be emailed to you to collect the outstanding amount.

Can I keep my Perfume Guarantee sample?

Yes! Your Perfume Guarantee sample is complimentary.

Is there a cost to return?

Unfortunately, we do not cover the cost of Perfume Guarantee returns.

Can I get more samples with my exchange Perfume?

No, we do not offer complimentary sampling with Perfume Guarantee exchanges. 3 Free Samples, or any complimentary sampling, is a one-time offer with original dispatch of an online order.

Do you include another matching Perfume Guarantee Sample with my exchange perfume?

No, Perfume Guarantee exchange is valid once per online order. Therefore, a matching sample is not included with your replacement perfume.

Start my Perfume Guarantee

Start my Perfume Guarantee exchange here.