Finding the right perfume isn't always easy. That’s why we’ve created Perfume Guarantee, the fuss-free way to exchange your perfume if you're not completely satisfied with your online purchase. How it works. Please note that returns must be initiated
Condition of Goods. Validity of exchange is incumbent on the safe return of goods. Please ensure that your goods are appropriately packed, safeguarding the integrity of the product as well as the packaging. Goods must be returned damage-free and rema
Only Perfumes 30ml or larger purchased at RRP are valid for Perfume Guarantee exchange. The following products are not covered by Perfume Guarantee:. Sets & travel size. Home Fragrance. Bath & Body. Brands & Collections. Outlet. Sales and Storewide P
Please submit your Perfume Guarantee Form and we'll come back to you with next steps, including instructions on where to send your perfume.
Yes! You can exchange your perfume for another fragrance of equal or greater value. If there is a remaining balance, we will email you an invoice for the outstanding amount.
Yes! Your Perfume Guarantee sample is complimentary.
Unfortunately, we do not cover the cost of Perfume Guarantee returns.
No, we do not offer complimentary sampling with Perfume Guarantee exchanges. 3 Free Samples, or any complimentary sampling, is a one-time offer sent on first dispatch of your original order.
No, Perfume Guarantee exchange is valid once per online order. Therefore, a matching sample is not included with your replacement perfume.