What is Perfume Guarantee?Updated a month ago
What is Perfume Guarantee?
Finding the right perfume isn't always easy.
That’s why we’ve created Perfume Guarantee, the fuss-free way to exchange your perfume if you're not completely satisfied with your online purchase.
How it works
- We’ll include a matching perfume sample alongside your full-size perfume purchase (30ml or larger).
- If, after trying your sample, you decide the fragrance is not for you, simply let us know by starting your Perfume Guarantee exchange here.
- Our customer care team will respond to your request within 3 business days of submission, detailing next steps, including information on where to return your perfume.
Please note that returns must be initiated within 30 days of receipt of your goods. Perfume Guarantee is exchange only. No refunds for a change of mind.
To be eligible
- Your perfume must be unopened and remain sealed in its original packaging (exchanges will not be considered where packaging has been damaged or compromised and where there is evidence that the cello-wrap (where applicable) has been opened and resealed).
- Perfume to be returned must be 30ml or larger
- Any associated Gift With Purchase must be returned along with your exchange
- No returns on sale items or Outlet items
- Libertine online orders only
For more details see What are the conditions for exchange? and What products are excluded?