For all online order enquiries you can email us

For all online order enquiries, call us Monday to Friday, from 9am to 4pm AEST:

Libertine Parfumerie

Please submit your <a href="https://libertine-parfumerie.gorgias.help/en-US/flows/01HBCHS4D81676APFT4J0WW554" rel="noopener noreferrer" target="_blank">Perfume Guarantee Form</a> and we&apos;ll come back to you with next steps, including instructions on where to send your perfume.

Please submit your Perfume Guarantee Form and we'll come back to you with next steps, including instructions on where to send your perfume.

Where should I send my return?

Perfume Guarantee

Dispatch & Shipping Timeframes

Tracking my order

Cost of Delivery

Do you deliver to PO Boxes and Parcel Lockers?

Do you ship overseas?

Local Delivery

Shipping & Delivery

Returns & Exchanges

What is Perfume Guarantee?

What are the conditions for exchange?

What products are excluded?

Can I exchange for a perfume of a different price?

Can I keep my Perfume Guarantee sample?

Is there a cost to return?

Can I get more samples with my exchange Perfume?

Do you include another matching Perfume Guarantee Sample with my exchange perfume?

Start my Perfume Guarantee

10% Welcome Code - 10% off your first order

3 Free Samples

Gift With Purchase

$29 off - First purchase of Libertine Samples

$29 off - First Purchase of Libertine Discovery Sets

On-Demand Masterclass offers

Ongoing Offers

What is Libertine Rewards?

Libertine Rewards

Can I Pick Up My Online Order In-Store?

Where Can I Find Your Brands?

What Rewards and Benefits will I receive?

When are the Earning Periods and Gift Redemption Periods?

How can I join Libertine Rewards?

How do Libertine Rewards Levels work?

How Can I Redeem my Gift?

Am I already a Libertine Rewards Member?

How do I earn points?

How many points do I earn for each purchase?

How do I know if my Level has changed?

Do I earn points as soon as I make an Eligible Purchase?

What items are not considered Eligible Purchases?

Do I need to create a Libertine website account if I’m already a customer?

How will I know when my Libertine Rewards gift is ready to redeem?

Do I need to be subscribed to Mailing List to receive my Gift Redemption Code?

Which stores are participating in the Libertine Rewards Loyalty Program?

Which stores are participating?

What if I checkout as a Guest?

What if I haven’t reached Libertine Rewards Level 1 at the end of an Earning Period?

When do My Points Reset?

What's an Earning Period?

What happens to my points if my order is refunded?

How do Refunds and Exchanges affect my points?

How can I update my account details?

How can I get Free Shipping?

Can I apply more than one voucher to my online order?

Do you price match?

Can I combine more than one offer code?

Can I redeem my code towards items already discounted?

I forgot to use my 10% Welcome Code - can you apply it to my order?

Can I redeem my voucher code and a Gift with Purchase on the same online order?

Vouchers, Codes & Price Matching

Can I exchange my perfume?

How do I return my Libertine Myer order?

Can I exchange my online order in-store?

Can I return my Perfume Guarantee in-store?

Can I cancel my in-store masterclass booking?

What if I'm late for an online masterclass?

Masterclasses & Events

Do you accept PayPal?

Which payment methods can I use?

Do you accept Afterpay?

Payment Methods

FAQs

3 Free Samples Offer

Gift with Purchase Promotion

eGift Card

Black Friday Sale 2024

Perfume Guarantee Ts&Cs

Online Masterclass Ts&Cs

In-store Masterclass Ts&Cs

Local Delivery Ts&Cs

Shipping Policy

Sales & Promos

Privacy Policy

Returns & Refund Policy

Terms of Service

Libertine Rewards Ts&Cs

Special Promos

Terms & Policies

Where should I send my return?Updated 9 months ago