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Libertine Rewards

What Rewards and Benefits will I receive?

Your passion for perfume — and all things beauty-based — becomes even more rewarding with Libertine Rewards — our loyalty program that offers a range of enticing beauty Rewards and Benefits. Libertine Rewards features three attainable levels, each wi

When are the Earning Periods and Gift Redemption Periods?

YEAR 1. Earning Period 1: 1 July 2024 - 22 September 2024 (12 weeks). Gift Redemption Period: 28 October 2024 - 10 November 2024 (14 days). Earning Period 2: 23 September 2024 - 1 March 2025 (23 weeks). Gift Redemption Period: 17 March 2025 - 30 Marc

What is Libertine Rewards?

Libertine Rewards is our exclusive loyalty rewards program designed to celebrate and thank our valued customers. It’s simple: earn points on all Eligible Purchases. The more points you earn, the higher the Level. The higher the Level, the greater the

How can I join Libertine Rewards?

There are a few ways to join:. Create a Libertine Account (we recommend to opt in by ticking ‘Sign up to the rewards program and marketing communication’ to receive account updates when your Level changes. Subscribe to Libertine Rewards. Subscribe to

How do Libertine Rewards Levels work?

There are four (4) attainable levels in the Libertine Rewards Loyalty Program: Level 1, Level 2, Level 3 and Level 4. Each level offers different rewards, with higher levels unlocking more exciting Rewards and Benefits!. There are 2 Earning Periods p

How Can I Redeem my Gift?

If you qualify for Libertine Rewards Level 1, 2 or 3, you'll receive an email containing both your Gift Redemption Code (to redeem online) and Barcode (to redeem in-store) at the start of the 14-day Redemption Period. Redeeming your Rewards is quick

Am I already a Libertine Rewards Member?

Yes! If you have previously purchased from us at a participating store or online, or subscribed to our Mailing List, you are automatically enrolled as a Member of the Libertine Rewards Loyalty Program from 1 July 2024. This means you can earn points

How do I earn points?

It's easy! You'll earn points on all Eligible Purchases placed on Libertine website or at any participating store.

How many points do I earn for each purchase?

$1=1pt. For every dollar you spend towards an Eligible Purchase, you'll earn 1 Standard Reward Point.

How do I know if my Level has changed?

When your level changes, we’ll let you know by email. You’ll need to subscribe to our Mailing List or opt in to our Rewards and Marketing Communications in order to receive these updates. Alternatively, you can login into your Libertine Account anyti

Do I earn points as soon as I make an Eligible Purchase?

Yes! Points are earned as soon as an online or in-store purchase is made.

What items are not considered Eligible Purchases?

Points cannot be earned when purchasing:. eGift Cards. In-store Gift Cards. At any David Jones store. At Myer Chadstone. Please note that points cannot be earned on Service Fees, Booking Fees and, where applicable, Shipping Fees.

Do I need to create a Libertine website account if I’m already a customer?

As an existing customer, you’re automatic enrollment means you can start earning points on Eligible Purchases from 1 July 2024. However, to check your points and current level, you will need a password-protected Libertine Account. To create an accoun

How will I know when my Libertine Rewards gift is ready to redeem?

If you qualify for Libertine Rewards Level 1, Level 2 or Level 3, you will receive a Gift Redemption Code by email. You must be subscribed to our Mailing List to receive these updates. Please note that the Gift Redemption Code is valid for 14 days an

Do I need to be subscribed to Mailing List to receive my Gift Redemption Code?

Yes. Currently, you'll need to opt in to marketing communications to receive your Gift Redemption Code.

Which stores are participating in the Libertine Rewards Loyalty Program?

You can earn points on Eligible Purchases and redeem your rewards at:. Libertine Parfumerie Website:. Libertine Parfumerie Flagship Stores:. Libertine Parfumerie Paddington. Libertine Parfumerie Burwood. Libertine Parfumerie New Farm. Libertine Parfu

Which stores are participating?

We’re delighted to offer you a range of participating locations where you can enjoy your Libertine Rewards benefits. Whether you prefer shopping online or visiting one of our beautiful stores, you'll find our official website, flagship locations, and

What if I checkout as a Guest?

If you choose to checkout as a Guest, no points will be earned from Eligible Purchase items. Likewise, failure to present your details in-store will mean no points earned from your purchase.

What if I haven’t reached Libertine Rewards Level 1 at the end of an Earning Period?

Sorry, if your points total is below 800, you are not eligible to redeem any Rewards. However, if you are entering into Earning Period 2 of the same Libertine Rewards Year, your points will be carried over into the new Earning Period!

When do My Points Reset?

You can earn and build your points balance, uninterupted, throughout the Libertine Rewards Year. For example, points earned during Earning Period 1, will be carried over into Earning Period 2. Points will only be reset to zero (0) at the end of a Lib

What's an Earning Period?

An Earning Period is a specific timeframe during which Libertine Rewards Members can accumulate points through Eligible Purchases. There are two Earning Periods per Libertine Rewards Year.  At the end of each Earning Period, your points total is calc

What happens to my points if my order is refunded?

If your Eligible Purchase is processed for a refund, the points earned will be deducted from your Libertine Rewards points balance. If the date of purchase and date of refund fall in separate Libertine Rewards Years, the points will be deducted from

How do Refunds and Exchanges affect my points?

If your Eligible Purchase is refunded, the points earned will be deducted from your account balance. If we process an exchange, your points will be automatically adjusted to reflect the new Eligible Purchase item value.

How can I update my account details?

Yes, Contact us and we'll be happy to update your details for you.

How can I get Free Shipping?

Level 2 members now enjoy Free Standard Shipping, while Level 3 and Level 4 Members receive Free Priority Shipping (Same-day dispatch*) on all online orders — just use your unique Free Shipping Code at checkout.. Here’s how it works:. To Qualify for