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Returns & Exchanges

Can I exchange my perfume?

Yes, if your order arrived with a matching Perfume Guarantee sample, and your perfume remains unopened, unused and sealed in it's original packaging, you can submit a Perfume Guarantee exchange request. To find out more about the conditions for excha

How do I return my Libertine Myer order?

If you purchased from a Libertine Myer store, please raise your return request directly with your store of purchase. See Our Stores for contact details. Please note that products purchased at any of our Libertine Myer locations are subject to Myer's

Can I exchange my online order in-store?

No, online orders cannot be returned in-store. Please see Returns & Exchanges for more info.

Can I return my Perfume Guarantee in-store?

No, Perfume Guarantee exchanges cannot be processed in-store. For more info see Perfume Guarantee.