Orders are typically processed within approx. 3 business days at our Sydney warehouse. Once dispatched, all domestic online orders are sent via Australia Post Express. You’ll receive a tracking email as soon as your order has been shipped. For delive

<h2 id="isPasted">Processing &amp; Tracking</h2>Orders are typically processed within approx. 3 business days at our Sydney warehouse. Once dispatched, all domestic online orders are sent via Australia Post Express. You&#x2019;ll receive a tracking email as soon as your order has been shipped.For delivery estimates and regional coverage, please visit <a href="https://auspost.com.au/business/shipping/delivery-speeds-and-coverage" target="_blank" rel="noopener noreferrer">Delivery speeds and coverage within Australia</a>. <h2 data-end="118" data-start="98" id="isPasted">Shipping Guide</h2>Here&#x2019;s everything you need to know about our shipping options, costs, and delivery timeframes for metro areas.<h3 data-end="243" data-start="216" id="standard-shipping">Standard Shipping</h3><ul data-end="389" data-start="244"><li>Cost:&#xA0;$12 on orders under $100 (Free for Libertine Rewards Level 2 Members)</li><li>Dispatch Time: 3 business days</li><li>Shipping Time: 1&#x2013;3 business days (via Australia Post)</li></ul><hr><h3 data-end="423" data-start="396" id="priority-shipping">Priority Shipping</h3><ul data-end="562" data-start="424"><li>Cost:&#xA0;$18 (Free for Libertine Rewards Level 3 and Level 4 Members)</li><li>Order Before 1PM (Sydney local time): Eligible for same-day dispatch. If your order falls on a weekend or NSW Public Holiday, your order will be shipped the next business day.</li><li>Shipping Time: 1&#x2013;3 business days (via Australia Post)</li></ul><hr><h3 data-end="611" data-start="569" id="same-day-local-delivery-sydney-metro">Same-Day Local Delivery (Sydney Metro)</h3><ul data-end="913" data-start="612"><li>Cost: Between $15&#x2013;$40 (calculated at checkout by our delivery partners)</li><li>Order Before 1PM (Sydney local time): Eligible for same-day delivery. If your order falls on a weekend or NSW Public Holiday, your order will be shipped the next business day.</li><li>Delivery Time: Within approx. 90mins</li><li>Note: Please ensure someone is available to receive the delivery, as parcels cannot be left unattended and will be returned to sender. For more see <a href="https://libertine-parfumerie.gorgias.help/en-US/local-delivery-324199" rel="noopener noreferrer" target="_blank">Local Delivery</a>.</li></ul><hr><h3 data-start="1364" data-end="1396" id="isPasted">International Shipping</h3>We are pleased to offer international shipping to a wide range of countries and territories.<ul data-start="1477" data-end="2034"><li>Shipping Cost: Calculated at checkout, based on the weight of your order and your delivery country or region.</li><li>Dispatch Time: Orders are processed and shipped within approximately 2 business days (excluding weekends and public holidays).</li><li>Delivery Time: Varies by destination.</li><li>Tracking: A DHL tracking email will be sent automatically once your order has been dispatched.</li><li>Customs &amp; Duties: International customers are responsible for any customs duties, taxes, or import fees as determined by their country&#x2019;s regulations.</li></ul>For a full list of countries we ship to, see <a href="https://libertine-parfumerie.gorgias.help/en-US/international-shipping-324190" target="_blank" rel="noopener noreferrer">International Shipping</a>.<p style="font-family: ProzaDisplay-Light; box-sizing: border-box; letter-spacing: 0.85px; line-height: var(--typeBaseLineHeight); font-size: 17px; -webkit-font-smoothing: antialiased; text-size-adjust: 100%; text-rendering: optimizespeed; margin: 0px; user-select: text !important; cursor: auto; color: rgb(45, 45, 49); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

Dispatch & Shipping Timeframes

As soon as your order is ready to ship, you’ll receive a tracking email with a direct link to track your Express Post parcel. Simply click the link to see the latest updates on your parcel’s journey. You can also track your order by logging into Orde

As soon as your order is ready to ship, you&#x2019;ll receive a tracking email with a direct link to track your Express Post parcel. Simply click the link to see the latest updates on your parcel&#x2019;s journey.You can also track your order by logging into Order Management after it has been dispatched.While most parcels arrive within 5 business days of Australia Post&apos;s Expected Delivery date, if you have any concerns, feel free to reach out. We&apos;re happy to help!

Tracking my order

Yes. Libertine orders are shipped with Australia Post and deliver to Parcel Locker and Parcel Collect addresses. Excludes Local Delivery orders.

Yes. Libertine orders are shipped with Australia Post and deliver to Parcel Locker and Parcel Collect addresses. Excludes Local Delivery&#xA0;orders.

Do you deliver to PO Boxes and Parcel Lockers?

We are pleased to offer international shipping to a wide range of countries and territories. Shipping Cost: Calculated at checkout, based on the weight of your order and your delivery country or region. Please note that our prices include the additio

We are pleased to offer international shipping to a wide range of countries and territories.<ul data-start="1477" data-end="2034"><li>Shipping Cost: Calculated at checkout, based on the weight of your order and your delivery country or region. Please note that our prices include the additional handling and compliance costs associated with shipping fragrances and other items classified as Dangerous Goods. This ensures your order is transported safely and in accordance with international shipping regulations.</li><li>Dispatch Time: Orders are processed and shipped within approximately 2 business days (excluding weekends and public holidays).</li><li>Delivery Time: Varies by destination.</li><li>Tracking: A DHL tracking email will be sent automatically once your order has been dispatched.</li><li>Customs &amp; Duties: International customers are responsible for any customs duties, taxes, or import fees as determined by their country&#x2019;s regulations.</li></ul>Eligible countries and territories include: Albania, Andorra, Argentina, Aruba, Austria, Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Brazil, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Canary Islands, Cayman Islands, Colombia, Costa Rica, C&#xF4;te d&apos;Ivoire, Croatia, Cura&#xE7;ao, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Fiji, Finland, France, Gabon, Germany, Ghana, Greece, Guam, Guatemala, Guernsey, Guinea Republic, Equatorial Guinea, Guyana (British), Hong Kong SAR (China), Hungary, Iceland, India, Indonesia, Iraq, Republic of Ireland, Israel, Italy, Jamaica, Japan, Jersey, Kenya, South Korea, Kosovo, Kuwait, Latvia, Lebanon, Liberia, Liechtenstein, Lithuania, Luxembourg, Macao SAR (China), Malaysia, Mali, Malta, Mexico, Republic of Moldova, Monaco, Republic of Montenegro, Morocco, Myanmar, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, North Macedonia, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Rwanda, San Marino, Senegal, Republic of Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, St. Kitts, St. Maarten, Sweden, Switzerland, Taiwan, Thailand, Togo, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States of America, Uruguay, Venezuela, Vietnam.

International Shipping

Local DeliveryLive in Sydney? You may be eligible for Same-Day Local Delivery - within approx. 90 minutes!. Local Delivery ZoneAddresses located within a 15-kilometre radius of our Rosebery warehouse qualify for Local Delivery. The Local Delivery opt

Local Delivery<br style="font-family: ProzaDisplay-Light; box-sizing: border-box; color: rgb(45, 45, 49); font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.85px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Live in Sydney? You may be eligible for Same-Day Local Delivery - within approx. 90 minutes!<br style="font-family: ProzaDisplay-Light; box-sizing: border-box; color: rgb(45, 45, 49); font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.85px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Local Delivery Zone<br style="font-family: ProzaDisplay-Light; box-sizing: border-box; color: rgb(45, 45, 49); font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.85px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Addresses located within a 15-kilometre radius of our Rosebery warehouse qualify for Local Delivery. The Local Delivery option will be made available to eligible addresses at the checkout. An Expected Delivery Window will be generated for your order.<br style="font-family: ProzaDisplay-Light; box-sizing: border-box; color: rgb(45, 45, 49); font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.85px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Local Delivery Cut-Off Time Orders placed before 2pm Monday-Friday qualify for Local Delivery. Local Delivery orders received after 2pm will be delivered the following day. Local Delivery orders received after 2pm on Fridays will be delivered the following Monday, or next business day.<br style="font-family: ProzaDisplay-Light; box-sizing: border-box; color: rgb(45, 45, 49); font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.85px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Carriers &amp; Delivery Partners<br style="font-family: ProzaDisplay-Light; box-sizing: border-box; color: rgb(45, 45, 49); font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.85px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Local Delivery uses the following partners: Uber, Door Dash, Yellow, Sherpa, Zoom2u. Delivery Fee<br style="font-family: ProzaDisplay-Light; box-sizing: border-box; color: rgb(45, 45, 49); font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.85px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Delivery fee applies and is determined by the carrier. The Local Delivery algorithm locates the nearest available driver, calculating the lowest fee available. Delivery fee is generated at the checkout and is itemised in addition to your total order value. Drivers<br style="font-family: ProzaDisplay-Light; box-sizing: border-box; color: rgb(45, 45, 49); font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.85px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You will be notified by SMS as soon as your driver has collected your order, with a delivery ETA provided. If the driver fails to collect a job a new driver will be assigned as above. In this case, delivery fee is recalculated and a new Expected Delivery Window generated. Please note that Local Delivery drivers do not have Authority to Leave your order. If no one is available to meet the driver, the driver will attempt to contact the receiver directly. Failure to meet the driver or respond to the driver&#x2019;s call will result in the job being cancelled and returned to the original place of dispatch. SalesPlease note that Local Delivery is suspended during storewide sale periods.

Local Delivery

For all online order enquiries you can email us

For all online order enquiries, call us Monday to Friday, from 9am to 4pm AEST:

Libertine Parfumerie

Shipping & Delivery

Returns & Exchanges

What is Perfume Guarantee?

What are the conditions for exchange?

What products are excluded?

Where should I send my return?

Can I exchange for a perfume of a different price?

Can I keep my Perfume Guarantee sample?

Is there a cost to return?

Can I get more samples with my exchange Perfume?

Do you include another matching Perfume Guarantee Sample with my exchange perfume?

Start my Perfume Guarantee

Perfume Guarantee Exchange Service

10% Welcome Code - 10% off your first order

3 Free Samples

Gift With Purchase

$29 off - First purchase of Libertine Samples

$29 off - First Purchase of Libertine Discovery Sets

On-Demand Masterclass offers - Redeemable Voucher

In-Person Masterclass offers - Redeemable Voucher

Ongoing Offers

What is Libertine Rewards?

Libertine Rewards

Can I Pick Up My Online Order In-Store?

Where Can I Find Your Brands?

Do you ship Overseas?

Can I exchange my perfume?

How do I return my Libertine Myer order?

Can I exchange my online order in-store?

Can I return my Perfume Guarantee in-store?

Can I return my International order?

Can I apply more than one voucher to my online order?

Do you price match?

Can I combine more than one offer code?

Can I redeem my code towards items already discounted?

I forgot to use my 10% Welcome Code - can you apply it to my order?

Can I redeem my voucher code and a Gift with Purchase on the same online order?

Vouchers, Codes & Price Matching

Digital Gift Cards

Which payment methods can I use?

Do you accept Afterpay?

Do you accept PayPal?

Gift Cards & Payment Methods

What Rewards and Benefits will I receive?

When are the Earning Periods and Gift Redemption Periods?

How can I join Libertine Rewards?

How do Libertine Rewards Levels work?

How Can I Redeem my Gift?

Am I already a Libertine Rewards Member?

How do I earn points?

How many points do I earn for each purchase?

How do I know if my Level has changed?

Do I earn points as soon as I make an Eligible Purchase?

What items are not considered Eligible Purchases?

Do I need to create a Libertine website account if I’m already a customer?

How will I know when my Libertine Rewards gift is ready to redeem?

Do I need to be subscribed to Mailing List to receive my Gift Redemption Code?

Which stores are participating?

What if I checkout as a Guest?

What if I haven’t reached Libertine Rewards Level 1 at the end of an Earning Period?